GENERAL TERMS AND CONDITIONS OF USE

Last Updated: sept. 2025

IMPORTANT NOTICE: THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER. IT AFFECTS YOUR LEGAL RIGHTS AS DETAILED IN THE ARBITRATION AND CLASS ACTION WAIVER SECTION BELOW. PLEASE READ CAREFULLY.

Thank you for visiting arkluck.com, a website owned and operated by ARKTechnology Co., Ltd..  Please read these Terms and Conditions of Use (“Terms”) carefully. They contain the legal terms and conditions that govern the use of and access to our websites, as well as our provision of products and services provided or made available by ARKluck. Certain offline or online services, promotions, events, and features may have additional terms and conditions specific to them as communicated at the point of purchase, in advertising, or in person, and those additional terms and conditions are incorporated herein by reference.

1. ACCEPTANCE OF THIS AGREEMENT, MODIFICATION & SEVERABILITY

By visiting any of our Sites that link to these Terms, you are acknowledging that you have read these Terms and our Privacy Policy, which is incorporated by reference herein, and you expressly acknowledge and agree that you are entering into a legal agreement with ARKLUCK(or any of its affiliates) and have understood and agree to comply with, and be legally bound by,  Any products ordered or services used through any of our Sites are also governed by these Terms. You hereby waive any applicable rights to require an original (non-electronic) signature or delivery or retention of non-electronic records, to the extent not prohibited under applicable law. If you do not agree to be bound by these Terms and Conditions, please do not access our Sites or make any purchases through our Sites.

You hereby waive any applicable rights to require an original (non-electronic) signature or delivery or retention of non-electronic records, to the extent not prohibited under applicable law. If you do not agree to be bound by these Terms and Conditions, please do not access our Sites or make any purchases through our Sites.

We may make changes to these Terms from time to time. If ARKLUCK.com makes changes, it will provide you with notice of such changes, such as by sending an email, providing a notice through our Sites, or updating the date at the top of these Terms. Unless  ARKLUCK.com says otherwise in its notice, the amended Terms will be effective immediately and your continued access to and use of the Sites after  ARKLUCK.com provides such notice will confirm your acceptance of the changes. If you do not agree to the amended Terms, you must stop accessing and using the Sites. If any of these Terms shall be deemed invalid, void, or for any reason unenforceable, that Term shell be deemed severable and shall not affect the validity and enforceability of any remaining Term.

NOTE: THESE TERMS CONTAIN A BINDING ARBITRATION AND CLASS ACTION WAIVER PROVISION IN THE “ARBITRATION AGREEMENT” SECTION BELOW THAT AFFECTS YOUR RIGHTS UNDER THESE TERMS AND WITH RESPECT TO ANY DISPUTE BETWEEN YOU AND  ARKLUCK.COM. THESE TERMS PROVIDE THAT ALL DISPUTES BETWEEN YOU AND OPTIMAX THAT IN ANY WAY RELATE TO THESE TERMS OF USE OR YOUR USE OF OUR SITES WILL BE RESOLVED BY BINDING ARBITRATION. ACCORDINGLY, YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT (INCLUDING IN A CLASS ACTION PROCEEDING) TO ASSERT OR DEFEND YOUR RIGHTS UNDER THESE TERMS (EXCEPT FOR MATTERS THAT MAY BE TAKEN TO SMALL CLAIMS COURT). YOUR RIGHTS WILL BE DETERMINED BY A NEUTRAL ARBITRATOR AND NOT A JUDGE OR JURY AND YOUR CLAIMS CANNOT BE BROUGHT AS A CLASS ACTION.

2. NO PROFESSIONAL ADVICE

Any information supplied through our Sites, by any form of e-mail communication or by any of our employees or agents, whether by telephone, e-mail, letter or other form of communication, is for informational purposes or general guidance and does not constitute medical or other professional advice. Health-related information provided through our Sites is not a substitute for medical advice and it is important that you not make medical decisions without first consulting your personal physician, optometrist, ophthalmologist or other healthcare professional. The receipt of any questions or feedback you submit to us does not create a professional relationship and does not create any privacy interests other than those described in our Privacy Policy.

The information presented on or through our Sites or by any form of e-mail communication is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to our Sites, or by anyone who may be informed of any of its contents.

3. GENERAL INFORMATION

These Terms and Privacy Policy govern the use of the Sites. You also may be subject to additional terms and conditions that may apply when you use third-party content or third-party software. Our failure to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms remain in full force and effect.

4. DISPUTE RESOLUTION; ARBITRATION; CLASS ACTION WAIVER PROVISION ARBITRATION AGREEMENT

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS. IT REQUIRES YOU TO ARBITRATE DISPUTES WITH  ARKLUCK.COM AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF. IT FURTHER PROVIDES THAT YOU WAIVE YOUR RIGHTS TO TRY ANY CLAIM IN COURT BEFORE A JUDGE OR JURY AND TO BRING OR PARTICIPATE IN ANY CLASS OR OTHER REPRESENTATIVE ACTION. THIS SECTION OF THE TERMS SHALL BE REFERRED TO AS THE “ARBITRATION AGREEMENT.”

We will try work in good faith to resolve any issue you have with our Sites including products and services ordered or purchased through our Sites, if you bring that issue to the attention of our customer service department. However, we realize that there may be rare cases where we may not be able to resolve an issue to a customer's satisfaction.

You and  ARKLUCK agree that any dispute, claim or controversy arising out of or relating in any way to these Terms of Use or your use of our Site, including products and services ordered or purchased through our Site and/or any third parties embedded therein, and including but not limited to any dispute, claim, or controversy that arose prior to the effective date of the Terms of Use, shall be determined by binding arbitration rather than court, except that you or we may assert claims in small claims court if your claims qualify, so long as the matter remains in such court and advances only on a non-class, non-representative basis.

Arbitration is more informal than bringing a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, and is subject to very limited review by courts. Arbitration allows for more limited discovery than in court, however, we agree to cooperate with each other to agree to reasonable discovery in light of the issues involved and amount of the claim. Arbitrators can award the same damages and relief that a court can award, but in so doing, the arbitrator shall apply substantive law regarding damages as if the matter had been brought in court, including without limitation, the law on punitive damages as applied by the United States Supreme Court.

If you desire to assert a claim against  ARKLUCK, and you therefore elect to seek arbitration, you must first send to Company, by e-mail, a notice of your claim ("Notice"). The Notice to Company should be addressed to: george.zhang@crhshipping.com ("Notice Address") and should state in the “subject line” of the e-mail “LEGAL NOTICE” in all capital letters. If ARKLUCK desires to assert a claim against you and therefore elects to seek arbitration, it will send, by certified mail, a written Notice to the most recent address we have on file or otherwise in our records for you. A Notice, whether sent by you or by ARKLUCK, must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought ("Demand"). To accelerate resolution and reduce the cost of any Demand between us, you and we agree to personally meet and confer telephonically or via videoconference in a good faith effort to resolve informally any Demand prior to either party initiating a lawsuit or arbitration (“Initial Dispute Resolution Conference”). If you are represented by counsel, your counsel may participate in the conference, but you will also participate in the conference, as will we. The Initial Dispute Resolution Conference shall occur within 60 days after the other party receives a Notice, unless an extension is mutually agreed upon by the parties. The Initial Dispute Resolution Conference shall be individualized such that a separate conference must be held each time either party sends a Notice, even if the same law firm or group of law firms represents multiple users in similar cases; unless all parties agree, multiple individuals initiating a Demand cannot participate in the same Initial Dispute Resolution Conference. The completion of the Initial Dispute Resolution Conference is a mandatory pre-condition to either party initiating an arbitration or lawsuit against the other. If either party fails to participate in the Initial Dispute Resolution Conference prior to initiating an arbitration or lawsuit, a court of competent jurisdiction has the authority to enjoin the prosecution of the arbitration or court proceeding, and, unless prohibited by law, the arbitration provider shall neither accept nor administer any such arbitration nor assess fees in connection with such arbitration. The statute of limitations and all filing fee deadlines shall be tolled while the parties engage in the Initial Dispute Resolution Conference process required by this paragraph.

If any court or arbitrator determines that the class action and class arbitration waiver set forth in this Agreement to Arbitrate is void or unenforceable for any reason or that an arbitration can proceed on a class basis, then the arbitration provision set forth above shall be deemed null and void in its entirety and the parties shall be deemed to have not agreed to arbitrate disputes.

If this Agreement to Arbitrate provision is found to be unenforceable, then (a) the entirety of this arbitration provision shall be null and void, but the remaining provisions of these Terms of Use shall remain in full force and effect; and (b) exclusive jurisdiction and venue for any claims will be in state or federal courts located in and for the state of Delaware.

4. 4. ELIGIBILITY

Our Sites are not structured or intended to attract children under the age of 13 years. If you are under 13 years of age,please do not visit or use the Sites. If you are between 13 and 18 years of age, then you must review these Terms with your parent or guardian before visiting or using our Sites to make sure that you and your parent or guardian understand these Terms and agree to them.

Your use of the Services means you represent and warrant that you meet all eligibility requirements we outline in these Terms. However, we may refuse to let certain people access or use the Services. We may also change our eligibility criteria.

5. 5. NO MEDICAL ADVICE OR SERVICES

ARKLUCK.com is not a medical or vision group or a health care provider. ARKLUCK may provide its users with the ability to obtain a virtual consultation provided by independent health care practitioners. Any consultations provided to you will be provided by licensed optometrist, ophthalmologist, and/or other health care professional appropriately licensed and qualified to provide you with health care services. If you experience any pain, symptoms, blurred vision, “seeing floaters” or other maladies of the eye, consult your physician immediately . The content of the Sites, including without limitation any content accessed, sent or made available for use or download through this Site (inclusive of any information transmitted by third parties and/or healthcare providers and eyeglass or contact lens prescriptions) does not constitute professional medical advice, diagnosis, or treatment by ARKLUCK.com of any kind. You should always seek the advice of your qualified healthcare professionals with any questions or concerns you may have regarding your individual needs and any medical conditions. We do not recommend or endorse any specific tests, healthcare providers, physicians, products, treatments, therapeutics, pharmaceuticals, devices, procedures, opinions or other information that may be included on, accessed through, sent through or made available for use or download through the Sites.

6. 6. CUSTOMER ACCOUNT

During your use of our Sites and to use our Sites' services, you may choose to or may be required to create an account (the “Account”), and by doing so you agree to provide accurate and complete information as required by the relevant Site page (the “Account Information”), and to keep the Account Information current, accurate and complete. If you choose to register to our website, we may offer different options to create an Account, including:

1. Online Registration Form:You may choose to complete and submit an online registration form. You will be asked to provide us with certain mandatory information such as your name and email address, and also a password that you will use to access your Account.
2. Third Party Accounts:We may also provide you the ability to register or otherwise link to, or integrate with the Sites, certain social media, such as Facebook, Google, and others, as part of the Sites. Please note that in any instance with which you provide us with your login credential for such platforms, we will have access to all information related to such account(s) – as permitted by the policies of such platforms and your then current privacy settings, if applicable. By opting to provide us with your login credentials, you hereby assent to any such access and use that we may have, in accordance with our Privacy Policy. If you have any questions or concerns about such access, then we suggest you review the applicable social media platform’s policies and your privacy settings prior to providing us with any such information.

You agree not to create an Account for anyone else or use the Account of another without their permission. You are solely responsible for the activity that occurs in your Account, and you must keep your Account password secure. You must notify us immediately of any breach of security or unauthorized use of your Account. As between you and us, you are solely responsible and liable for the activity that occurs in connection with your Account. If you wish to delete your Account you may send an email request to us at ying.liu@crhshipping.com. If you provide information that is untrue, inaccurate, not current or incomplete, or we have plausible suspicions that such information is inaccurate, incomplete or untrue, we reserve the right to suspend or terminate your Account and refuse your use of the Sites, including, but not limited to, sales resulting from the Sites.

7. 7. PRIVACY

We will use the Account Information and any additional information we may collect or obtain in connection with your use of our Sites in accordance with our Privacy Policy. You agree that we may use information that you provide or make available to us in accordance with our Privacy Policy.

8. 8. THIRD PARTY SOURCES AND CONTENT

Our Site enables you to view, access, link to, and use content from third parties (the “Third Party Sources”) (such content referred herein as “Third Party Content”) that are not owned or controlled by us. Third Party Source may be a third party website or service provider.

We are not affiliated with and have no control over any Third Party Sources. We do not assume any responsibility for the content, terms of use, privacy policies, actions or practices of, any Third Party Sources. Please read the terms of use and privacy policy of any Third Party Source that you interact with before you engage in any such activity.

We do not endorse any advertising, promotions, campaigns, products, services or other materials that are included in any Third Party Content or that is communicated to you from a Third Party Source.

By using our Site , you may be exposed to Third Party Content that you may consider as inaccurate, offensive, indecent, or objectionable. You always have the choice of deciding whether or not to interact with a Third Party Source or to view and use Third Party Content. Your interaction with a Third Party Source and your use of, and reliance upon, any Third Party Content is at your sole discretion and risk.

You are solely responsible and liable for your interaction with a Third Party Source. You agree to waive, and hereby do waive, any legal or equitable rights or remedies you may have against us, and release us from any and all liability, arising from your use of and interaction on any Third Party Content and from your interaction with any Third Party Source. If you have any query or complaint regarding a Third Party Source or any Third Party Content, you agree to contact the Third Party Source directly.

9. 9. USER SUBMISSIONS

Our Sites permits the hosting, sharing, posting, and publishing of content provided by you and other users (collectively, "User Submissions"). Your User Submissions may be posted to our Sites, used to send commercial marketing materials to you, or otherwise be made publicly available. You understand that whether or not such User Submissions are published, we do not guarantee any confidentiality with respect to any User Submissions. You shall be solely responsible for your User Submissions and the consequences of posting or publishing them. We have complete discretion whether to publish your User Submissions and we reserve the right without further notice to you, to monitor, censor, edit, remove, delete, and/or remove any and all User Submissions at any time and for any reason.

You represent and warrant that you own or have the necessary rights and permissions to use and authorize us to use all Intellectual Property Rights (as defined below) in and to your User Submissions, and to enable inclusion and use thereof as contemplated by these Terms. Intellectual Property Rights means any and all rights, titles and interests, whether foreign or domestic, in, under, and to any and all trade secrets, patents, copyrights, service marks, trademarks, know-how, or similar intellectual property rights, as well as any and all moral rights, rights of privacy, publicity and/or similar rights of any type under the laws or regulations of any governmental, regulatory, or judicial authority, foreign or domestic. You retain all of your ownership rights in and to your User Submissions.

We do not regularly review posted User Submissions, but do reserve the right (but not the obligation) to monitor and edit or remove any User Submissions submitted to the Sites. Subject to these Terms and to our Privacy Policy, by submitting User Submissions, you hereby grant us a worldwide, irrevocable, non-exclusive, royalty-free, perpetual, sub-licensable and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Submissions only in connection with our Sites, including without limitation for redistributing part or all of your User Submissions (and derivative works thereof), and you hereby waive any moral rights in your User Submissions, to the extent permitted by law. You also hereby grant each user and Third Party Source a non-exclusive right to use, copy, reproduce, distribute, disclose, prepare derivative works of, display and perform such User Submissions in accordance with these Terms.

You understand and acknowledge that when accessing and using our Sites: (1) you will be exposed to User Submissions from a variety of sources, and that we are not responsible for the accuracy, correctness, usefulness, safety, or Intellectual Property Rights of, or relating to, such User Submissions; and (2) you may be exposed to User Submissions that are inaccurate, or that you may consider as offensive, indecent, or objectionable. You hereby waive, any legal or equitable rights or remedies you may have against us with respect to the foregoing subsection (1) and (2) above.

We reserve the right to access, read, preserve, and disclose any User Submission or any other information that we obtain in connection with the Sites as we reasonably believe is necessary to: (1) satisfy any applicable law, regulation, legal process, subpoena or governmental request, (2) enforce these Terms, including investigation of potential violations of it, (3) detect, prevent, or otherwise address fraud, security or technical issues, (4) respond to your user support requests, or (5) protect the rights, property or safety of us, our users or the public.

You agree that you will not send, display, post, submit, publish or transmit a User Submission that: (1) is unfair or deceptive under the consumer protection laws of any jurisdiction; (2) is copyrighted, protected by trade secret or otherwise subject to third party proprietary rights, including privacy and publicity rights, unless you are the owner of such rights; (3) creates a risk to a person’s safety, health, or property, creates a risk to public safety, health, or property, compromises national security, or interferes with an investigation by law enforcement; (4) impersonates another person; (5) promotes or involves illegal activities, terrorism, drugs, violates export control laws, relates to illegal gambling, or illegal arms trafficking; (6) is unlawful, defamatory, libelous, threatening, pornographic, harassing, hateful, racially or ethnically offensive, or encourages conduct that would be considered a criminal offense, gives rise to civil liability, violates any law, or is otherwise dishonest, inaccurate, inappropriate, malicious or fraudulent; (7) constitutes an unauthorized commercial communication; (8) contains the contact information or any personally identifiable information of any third party unless you have first obtained the express consent of said third party to include their contact information or personally identifiable information; and/or (9) breaches these Terms.

10. 10. CLAIMS OF COPYRIGHT INFRINGEMENT

We disclaim any responsibility or liability for copyrighted materials posted on our Sites. If you believe that your work has been copied in a manner that constitutes copyright infringement, please follow the procedures set forth below.

We respect the intellectual property rights of others and expect our users to do the same. we will respond promptly to notices of alleged infringement that are reported to our Designated Copyright Agent, identified below.

Notices of Alleged Infringement for Content Made Available on the Sites

If you are a copyright owner, authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through our Sites by sending us a notice ("Notice") complying with the following requirements.

1. Identify the copyrighted works that you claim have been infringed.
2. Identify the material or link you claim is infringing (or the subject of infringing activity) and that access to which is to be disabled, including at a minimum, if applicable, the URL of the link shown on the Sites where such material may be found.
3. Provide your mailing address, telephone number, and, if available, email address.
4. Include both of the following statements in the body of the Notice:
   • "I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use)."
   • "I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed."

Provide your full legal name and your electronic or physical signature. Deliver this Notice, with all items completed, to our Copyright Agent at ying.liu@crhshipping.com

11. 11. CUSTOMER PURCHASES

Product purchases may be executed via PayPal (or other third party payment service provider that we make available for you to use via our Sites). If you choose to proceed with a purchase via PayPal or other third party payment service provider then you: (1) agree to review and be bound by PayPal's or such other third party payment service providers’ terms of use and privacy policy; and (2) you acknowledge that you may need to hold, or register, an active PayPal account in order to complete a product purchase. We are not responsible or liable for any activities or conduct of PayPal (or such other third party payment service provider), and you agree to hold us harmless, and expressly release us, from any and all liability arising from or in connection with any products that are offered for sale and purchased via the Site.

We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge.

If you choose to utilize your insurance plan to purchase or cover a portion of the purchase of your order,ARKLUCK.com does not guarantee that your insurance coverage will be honored by your insurance plan for purchases made on the Sites. Any questions related to your insurance should be directed to the company offering your insurance plan.

12. 12. OWNERSHIP

The (1) content on our Sites, including without limitation, the text, documents, articles, brochures, descriptions, products, software, technology, graphics, photos, sounds, videos, interactive features, and services and any output thereof (or collectively, the Materials), (2) and User Submissions (or together with the Materials, the “Content”), and (3) the trademarks, service marks and logos contained therein (or the Marks), are our property and/or our licensors’ property and may be protected by applicable copyright or other intellectual property laws and treaties. All other brands and names (including third-party product names) are the property of their respective owners. You may not use the name ARKLUCK, ARKLUCK.com, the ARKLUCK logo or any other graphics or services terms or names that are our Marks or our affiliates' Marks on any site without our express prior written consent.

You acknowledge that all Content is copyrighted as a collective work under applicable law, including, without limitation, the U.S. copyright laws, and we own a copyright in the selection, coordination, arrangement, and enhancement of such Content. If no specific restrictions are displayed, you may make copies of select portions of the Content, provided that the copies are made only for your personal, information and non-commercial use and that you do not alter or modify the Content in any way, and maintain any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices.

13. 13. CUSTOMER CONDUCT

It is forbidden under these Terms and Conditions to engage in any activity that will restrict or inhibit other users from using our Sites. You shall not: (1) copy, distribute or modify any part of our Sites or services without our express prior written authorization; (2) use, modify, create derivative works of, transfer (by sale, resale, license, sublicense, download or otherwise), reproduce, distribute, display or disclose Content; (3) disrupt servers or networks connected to our Sites; (4) use or launch any automated system (including without limitation, “robots”, “spiders”, or otherwise) to access our Sites; (5) parse any content within our Sites or copying any source code for the purpose of mimicking the look and feel of our Sites; (6) circumvent, disable or otherwise interfere with security-related features of our Sites or features that prevent or restrict use or copying of any content or that enforce limitations on use of our Sites, and/or (7) sell, license, or exploit for any commercial or non-private purpose, any use or access to the Sites and Services or any Content related thereto.

14. 14. PRODUCT DESCRIPTIONS

ARKLUCK attempts to ensure the integrity and accuracy of the Sites, it makes no representations, warranties or guarantees whatsoever as to the correctness or accuracy of the Sites and content 13 thereon. It is possible that the Sites could include typographical errors, inaccuracies or other errors, and that unauthorized additions, deletions and alterations could be made to the Sites by third parties. If an inaccuracy arises, please inform us so that it can be corrected. ARKLUCK reserves the right to unilaterally correct any inaccuracies on the Sites without notice. Information contained on the Sites may be changed or updated without notice. Additionally, we shall have no responsibility or liability for information or content posted to the Sites from any non-ARKLUCK affiliated third party. In the event a product or service is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product / service listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we shall promptly issue a credit to your credit or debit card account in the amount of the incorrect price. If a product offered by our Sites is not as described, your sole remedy is to return it unused and with the full contents in accordance with our return policy (see “Return Policy” below for additional information).

15. 15. COPY GLASSES FEATURE

1. Our Apps may include a “Prescription Scanner” feature (“Prescription Scanner Feature”) which allows our Sites’ users to scan their prescription glasses in order to extract their optical parameters, and to receive such parameters (as such were extracted) which may include sphere (power), cylinder (astigmatism), and axis, and also to determine the distance between pupils (in millimeters rounded to 0.5mm) (“PD”) by analyzing our Site’s users’ uploaded picture.
2. You may use the Prescription Scanner Feature only if you comply with all the following pre-conditions:
   1. the prescription glasses scanned under the Prescription Scanner Feature were manufactured based on a prescription provided to a person aged between 18 years old and 45 years old;
   2. the scanned eyeglasses optical parameters ranges are:
      • Myopic with spherical power between -0.25 and -6.00 diopter
      • Hyperopic with spherical power between +0.25 and +3.00 diopter
      • Astigmatic with cylinder power between Cyl -0.25 and -2.50
      • Single-vision only (no multi-focal, bi-focal or progressive lenses)
      • Have no prism measurement in your prescription
   3. the prescription originally used for the prescription glasses scanned under the Prescription Scanner Feature is still valid under laws and regulations applicable to our Sites’ user and was issued by a certified optometrist no longer than 24 months prior to the scan.
   4. the scanned prescription glasses were issued for a person who (a) does not suffer from a medical condition which may influence the results or the Prescription Scanner Feature or their applicability, including without limitation amblyopia, diabetes, hypertension, glaucoma, cataracts, retinal detachment, crossed-eyes, brain injuries, neurological issues, etc., and/or (b) does not suffers from vision discomfort or symptoms of acute eye pain, flashes and/or floaters in eyes.

In addition, we assume no liability for any damages arising from your non-compliance with the above or with any of the instructions accompanying the Prescription Scanner Feature.

1. We do not provide medical advice and our services do not constitute the practice of medicine. You agree and acknowledge that the Prescription Scanner Feature scan results, may be influenced and/or distorted as a result of various factors such as a health condition, your non-adherence to the instruction of the Prescription Scanner Feature and/or the hardware you use with the Prescription Scanner Feature (e.g. computer screen, smartphone).
2. We reserve the right to modify, cease and/or remove the Prescription Scanner Feature, or any part thereof, at any time and at our sole discretion, with no liability therefor.
3. The Prescription Scanner Feature has been developed and is owned and provided by 6over6 Ltd, and we shall have no liability or responsibility with respect to the Prescription Scanner Feature scan results.

16. 16. HOME TRY-ON

ARKLUCK.com’s Free Home Try-On is a limited period trial program to help you find the perfect pair of glasses. You can select several glasses, as described on Home Try-On page, to try on at home for a limited Try-On period. Once the glasses are delivered, they are under your full ownership. You may return the glasses according to terms as described on the Home Try-On page. You can learn more about our Home Try-On here. If the Try-On period expires and any of the glasses you don’t want to keep have not been placed in the mail; or the glasses return to us damaged beyond reasonable use, your credit card may be charged by us for the full amount of each glasses pair that is damaged or missing, as explained further in the questions sections of our Home Try-On page. By placing your Home Try-On order, you are authorizing to charge your credit card, as well as agreeing to all other terms of our Home Try-On program which are explained on our Home Try-On page.

17. 17. GOODS NOT FOR RESALE OR EXPORT

You represent and warrant that you are buying products or services from the Sites for your own personal or household use only, and not for resale or export. You further represent and warrant that all purchases are intended for final delivery to locations within your home country.

18. 18. LIMITATION OF LIABILITY

YOUR USE OF THE SITES IS AT YOUR OWN RISK. YOU AGREE THAT OUR SOLE OBLIGATION TO YOU IS TO PROVIDE THE SITES “AS IS.” TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, NEITHER OUR SITES NOR ANY OF OUR DIRECTORS, OFFICERS, SHAREHOLDERS, EMPLOYEES, CONTRACTORS, AGENTS, REPRESENTATIVES, AFFILIATES ( COLLECTIVELY, THE “ARKLUCK.COM PARTIES”), NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SITES AND APPS SHALL BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR YOUR USE OF, OR THE INABILITY TO USE, THE SITES AND APPS, INCLUDING WITHOUT LIMITATION TEXT, GRAPHICS, PHOTOGRAPHS, IMAGES, MOVING IMAGES, SOUND, AND ILLUSTRATIONS (“CONTENT”), EXCEPT IN CASES OF: (A) GROSS NEGLIGENCE, RECKLESSNESS, OR AN ACT OF KNOWING OR INTENTIONAL WILLFUL MISCONDUCT; OR (B) A VIOLATION OF A CONSUMER PROTECTION STATUTE IN CONNECTION WITH THE SITES.

TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE ARKLUCK.COM PARTIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OR LOSSES OF ANY KIND (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS, REPUTATION, REVENUES, PROFITS, USE, OR DATA), WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE AND STRICT LIABILITY), OR ANY OTHER LEGAL THEORY, EVEN IF THE ARKLUCK.COM PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING UNDER THESE TERMS AND CONDITIONS OUT OF OR RELATING IN ANY WAY TO OUR PROVISION OF (OR FAILURE TO PROVIDE) PRODUCTS OR SERVICES, OR FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR SUBMISSIONS OR DATA, OR OUT OF YOUR USE OF, OR INABILITY TO USE, OUR SITES, EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED ITS ESSENTIAL PURPOSE OR EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LIABILITY, DAMAGES OR LOSSES.

YOU SPECIFICALLY ACKNOWLEDGE THAT THE ARKLUCK.COM PARTIES ARE NOT LIABLE FOR ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH YOU. FURTHER, THE ARKLUCK.COM PARTIES WILL HAVE NO LIABILITY TO YOU OR TO ANY THIRD PARTY FOR ANY THIRD-PARTY CONTENT UPLOADED OR ANY THIRD-PARTY COOKIES (INCLUDING, WITHOUT LIMITATIONS, PIXELS TAGS, WEB BEACONS AND OTHER TRACKING TECHNOLOGIES).

IN THE EVENT OF ANY PROBLEM WITH THE SITES, CONTENT, OR ANY COOKIE, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THE SITES. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS OR SERVICES THAT YOU HAVE PURCHASED ON OR THROUGH THE SITES, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS FROM THE MANUFACTURER OF SUCH PRODUCTS OR SUPPLIER OF SUCH SERVICES, IN ACCORDANCE WITH THE MANUFACTURER’S OR SUPPLIER’S WARRANTY, OR TO SEEK A RETURN AND REFUND FOR SUCH PRODUCT OR SERVICES IN ACCORDANCE WITH THE RETURNS AND REFUNDS POLICIES OF ARKLUCK.COM. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITHARKLUCK.COM PRODUCTS IS TO OBTAIN A REFUND, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH ARKLUCK.COM SERVICES IS TO STOP USING THE SERVICES.

TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE MAXIMUM LIABILITY TO THE ARKLUCK.COM PARTIES TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE AND STRICT LIABILITY), OR OTHERWISE, ARISING OUT OF OR RELATING IN ANY WAY TO OUR PROVISION OF (OR FAILURE TO PROVIDE) PRODUCTS OR SERVICES, OR YOUR USE OF SUCH PRODUCTS OR SERVICES SHALL BE THE ACTUAL PRICE PAID THEREFORE BY YOU. NOTE: CERTAIN JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL, CONSEQUENTIAL, OR CERTAIN OTHER TYPES OF DAMAGES, SO SOME OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU.

THE AFOREMENTIONED LIMITATION OF LIABILITY SHALL APPLY ALSO TO OUR LICENSORS AND SERVICES PROVIDERS WITH RESPECT TO THEIR LICENSED ARTICLES AND PROVIDED SERVICES, WHICH ARE INCORPORATED IN OUR SITES.

EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS TO ALLOCATE THE RISKS UNDER THE AGREEMENT BETWEEN YOU AND ARKLUCK.COM. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN YOU AND ARKLUCK.COM. THE LIMITATIONS IN THIS SECTION WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE(S).

19. 19. OTHER RIGHTS

We reserve the right to monitor areas of our Sites electronically and may at our sole discretion use and/or disclose any data or communication of any kind.

We may terminate or suspend your account and your accessibility to all or part of our Sites, without prior notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party or us.

As customer service is the most important aspect of our business, we reserve the right to deny your purchase of any product or service if it is apparent that you intend to resell the products. In addition, we reserve the right to limit quantities of items purchased by each customer to protect us to these ends.

20. 20. TERMINATION OF ACCESS

You agree that ARKLUCK.com may terminate your access to the Sites at any time without prior notice and for any reason, and you acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and bar any further access to such files or our Sites. Further, you agree that we shall not be liable to you or any third party for any termination of your access to our Sites and/or deactivation or deletion of your account. These Terms remain in effect even after your access or account is terminated. You also agree that any violation by you of these Terms will constitute an unlawful and unfair business practice, and will cause irreparable harm to ARKLUCK.com, for which monetary damages would be inadequate, and you consent to ARKLUCK.com obtaining any injunctive or equitable relief that ARKLUCK.com deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies ARKLUCK.com may have at law or in equity.

21. 21. WARRANTY DISCLAIMERS

OUR SITES, SERVICES, AND ANY CONTENT OR DATA RELATED THERETO ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. WE HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND THOSE ARISING BY STATUTE OR FROM A COURSE OF DEALING OR USAGE OF TRADE. NO REPRESENTATIONS OR WARRANTIES ARE MADE HEREUNDER AS TO THE USABILITY, ACCURACY, QUALITY, AVAILABILITY, RELIABILITY, SUITABILITY, COMPLETENESS, TRUTHFULNESS, USEFULNESS, OR EFFECTIVENESS OF ANY SERVICES OR CONTENT, DATA, RESULTS OR OTHER INFORMATION OBTAINED OR GENERATED IN CONNECTION WITH YOUR OR ANY USER’S USE OF THE SITES OR SERVICES. WE DO NOT GUARANTEE THAT OUR SITES WILL BE FREE OF BUGS, SECURITY BREACHES, OR VIRUS ATTACKS. OUR SITES MAY OCCASIONALLY BE UNAVAILABLE FOR ROUTINE MAINTENANCE, UPGRADING, OR OTHER REASONS. YOU AGREE THAT WE WILL NOT BE HELD RESPONSIBLE FOR ANY CONSEQUENCES TO YOU OR ANY THIRD PARTY THAT MAY RESULT FROM TECHNICAL PROBLEMS OF THE INTERNET, SLOW CONNECTIONS, TRAFFIC CONGESTION OR OVERLOAD OF OUR OR OTHER SERVERS. WE DO NOT WARRANT, ENDORSE OR GUARANTEE ANY CONTENT, PRODUCT, OR SERVICE THAT IS FEATURED OR ADVERTISED ON OUR SITES BY A THIRD PARTY.

WE DO NOT WARRANT, ENDORSE OR GUARANTEE ANY CONTENT THAT APPEARS IN A USER SUBMISSION, AND DOES NOT MAKE ANY REPRESENTATION OR WARRANTY WITH RESPECT TO, AND DISCLAIMS ALL LIABILITY FOR, ANY SUCH CONTENT.

YOU SPECIFICALLY ACKNOWLEDGE THAT WE SHALL NOT BE RESPONSIBLE FOR THE USER SUBMISSIONS OR CONDUCT (INCLUDING DEFAMATORY, OFFENSIVE, ILLEGAL, OR NEGLIGENT CONDUCT) OF ANY USER AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU.

YOUR RELIANCE ON, OR USE OF, ANY USER SUBMISSION, OR INTERACTION WITH ANY SITE USER, IS AT YOUR SOLE RISK. IF YOU HAVE A DISPUTE WITH ANY SITE USER IN CONNECTION WITH THE SITE OR ANY USER SUBMISSION, YOU AGREE THAT WE SHALL NOT BE LIABLE FOR ANY CLAIMS OR DAMAGES ARISING OUT OF OR CONNECTED WITH SUCH A DISPUTE. WE RESERVE THE RIGHT, BUT HAVE NO OBLIGATION, TO MONITOR ANY SUCH DISPUTE.

WE DO NOT AND WILL NOT ACCEPT LIABILITY IN CASES WHERE CUSTOMERS PROVIDE US WITH PRESCRIPTIONS NOT SUITED TO THEIR PERSONAL CONDITION OR PRESCRIPTIONS WHICH ARE NO LONGER VALID IN ANY APPLICABLE JURISDICTION. WE ALSO RESERVE THE RIGHT TO NOT ACCEPT PRESCRIPTIONS THAT HAVE BEEN ISSUED MORE THAN TWO YEARS PRIOR TO THEIR SUBMISSION TO THE SITES. WE HIGHLY DISCOURAGE CUSTOMERS FROM USING EYEGLASSES OR CONTACT LENSES THAT ARE NOT SUITED TO THEIR PRESCRIPTION AND ENCOURAGE YOU TO VISIT YOUR EYE DOCTOR AND OPTOMETRIST PERIODICALLY.

EXCEPT AS EXPRESSLY STATED HEREIN AND IN OUR PRIVACY POLICY, WE DO NOT MAKE ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE SECURITY OF ANY INFORMATION YOU MAY PROVIDE OR ACTIVITIES YOU ENGAGE IN DURING THE COURSE OF YOUR USE OF OUR SITES.

THE SITES MAY INCLUDE A CHAT BOT FUNCTIONALITY INTENDED TO PROVIDE GENERAL FAQ DATA IN A CHAT-LIKE COMMUNICATIVE MANNER. IT IS AGREED AND ACKNOWLEDGED THAT ANY COMMUNICATION OR INFORMATION PROVIDED THROUGH SUCH FUNCTIONALITY IS PROVIDED AS GENERAL ASSISTANCE ONLY AND THAT THESE TERMS OF USE SHALL PRECEDE AND GOVERN ANY CONFLICTING INFORMATION PROVIDED THROUGH SUCH CHAT-BOT FUNCTIONALITY.

22. 22. APPLICABLE LAW

Access to our Sites and the services may not be legal by certain persons or in certain countries. Those who choose to access our Sites from other locations do so at their own initiative and are responsible for compliance with applicable local laws. You may not use or export the Content in violation of export laws and regulations. Except as otherwise set forth in the Arbitration Agreement, any claim relating to our Sites, the services provided through our Sites or the Content (or a Claim) shall be governed by The People’s Republic of China Consumer Rights and Interests Protection Law, without reference to any choice of law provisions. You agree that a final judgment in any such action or proceeding shall be conclusive and may be enforced in other jurisdictions by suit on the judgment or in any other manner provided by law.

23. 23. INDEMNITY

You agree to defend, indemnify, and hold the ARKLUCK.com Parties harmless from any and all claims, damages, judgements, awards, losses, liabilities, costs, and expenses, including reasonable attorney’s fees, arising out of or relating to any violation of these Terms by you or your authorized users, or in connection with your use of, or inability to use, our Sites or your purchases or placement or transmission of any message or information on our Sites by you or your authorized users or your violation of any law or the rights of a third party or your User Submissions.

24. 24. SUBMITTED FEEDBACK

It is our desire and pleasure to hear from our customers and welcome your comments regarding our products, including our Sites. We request that you be specific in your comments on our services and products. If you send us comments, suggestions, ideas, materials, notes, drawings, concepts, or other information (to which we refer collectively, as Feedback), the Feedback shall be deemed, and shall remain, our property. None of the Feedback shall be subject to any obligation of confidence on our part, and we shall not be liable for any use or disclosure of any Feedback. Without limiting the foregoing, you agree that we shall exclusively own and hereby assign to us without compensation or further obligation all now known or hereafter existing rights to the Feedback of every kind and nature throughout the universe and shall be entitled to unrestricted use of the Feedback for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Feedback, including the right to publish on our Sites or elsewhere and to use the Feedback, including any suggestions, ideas, etc. contained herein.

25. 25. REVISIONS; GENERAL

ARKLUCK reserves the right to modify these Terms at any time, effective upon posting. Any use of our Sites after such changes will be deemed an acceptance of those changes. You agree to review the Terms each time you access our Sites so that you may be aware of any changes to these Terms. In the event that any of the Terms are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect. These Terms constitute the entire agreement between ARKLUCK and you pertaining to the subject matter hereof. In its sole discretion, ARKLUCK may from time-to-time revise these Terms by updating this posting. You should, therefore, periodically visit this page to review the current Terms so you are aware of any such revisions to which you are bound. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages within our Sites. If you have any questions regarding our General Terms and Conditions of Use, please feel free to contact us via:

Email: ying.liu@crhshipping.com
Phone: +85 29483 5242
Postal mail: B-1415 ,YATAI INTERNATIONAL BUILDING, 689 ZHIHUI AVENUE,ZHENJIANG,JIANGSU,CHINA

26、ADDITIONAL PURCHASE POLICIES

1. PRESCRIPTION

You hereby represent and warrant that the prescription you submit as part of your order is valid on the date of placing your order. If your prescription does not include an expiration date, we will fill your order in accordance with applicable legal requirements or within two years of the date of the prescription, subject to applicable laws and regulations. If your prescription or order information is incomplete, we may need to take additional measures to track down current information, which could mean you have to wait longer for your eyeglass or contact lenses (to which we refer herein as Products). By placing an order through our Sites, you represent that the information used for purchasing the Product/s is correct, true, and accurately matches the prescription you received from your eye care provider. You further represent and warrant that you will renew your prescription in accordance with your eye care provider's instructions. You hereby acknowledge that your order will not be guaranteed unless your prescription meets the terms set out in this purchase policy. You hereby agree that we and our representatives may contact your eye care provider with any questions, comments, concerns, or verification needed with respect to your prescription.

Note that eyeglasses and contact lens prescriptions may differ from one another, so you should make ensure that you are ordering the correct parameters set forth in your prescription for the type of product you wish to purchase.

In cases where you order contact lenses and prescriptions are typed manually instead of being uploaded, we are obligated by law to verify your prescription with your eye care provider. This is in order to ensure that we provide you with the correct contact lenses in your order. According to the U.S. Fairness to Contact Lens Consumer Law, if the seller does not receive verification response from the eye care provider within 8 business hours, the seller is allowed to sell the customer the contact lenses.

If you order eyeglasses, we will also need your pupillary distance, or PD, to fill your order. When you are fitted for eyeglasses by an eye care provider, you should be provided with a copy of your prescription specifying your PD. In the event that the PD is not included in your order, we will use an average PD, and you agree that you forfeit all rights for any claim against us in such case. In any event, you shall be entitled to return or exchange the item in accordance with our Return Policy as described hereunder.

If the prescription change requires an upgrade in the lens package, you will be required to pay the difference.

You must be a minimum age of 18 years of age to submit an order . In case the prescription is for a child between 13 and 18 years of age, it is the parent's or guardian's responsibility to ensure the prescription was filled accurately.

2. COUPONS AND DISCOUNTS

We aim to keep our Products as affordable as possible and often distribute coupons and coupon codes through various channels for that purpose. Please be aware that you are not permitted to combine coupons and coupon codes nor add them retroactively to your order. Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through the Sits may be governed by rules that are separate from these Terms of Conditions. Unless otherwise stated in such Promotions’ rules, we reserve the right to terminate and changes the terms of any such Promotions at any given time without prior written notice. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms of Conditions, the Promotion rules will apply. Kindly note that except for special Safety Glasses coupons, all other site coupons cannot be applied on Safety Glasses. Please be aware that Coupon codes cannot be applied to orders made using in-network insurance benefits.

3. CURRENCY DIFFERENCES

Prices may appear in different currencies across the Websites depending upon your IP address and/or other factors, but unless otherwise communicated in writing, actual purchases will always be processed and appear on your statement in United States currency.

4. ORDER PRODUCTION AND PROCESSING

Lack of information in orders may lead to delays in processing such orders. There may be cases in which we will be required to contact you to obtain additional information, and such inquiries may also delay the processing of the order. In any event, we shall make reasonable efforts to notify you with respect to any delays. The processing time of orders that contain additions to the lens (such as coatings, tint or other) may take longer time. Processing time of orders which contain progressive and bifocal lenses may take longer than that of standard lenses. If we cannot complete an order due to incomplete information after you’ve made your purchase, ARKLUCK may issue you a refund or issue a gift card, as provided in Section 6 below.

5. SHIPMENT AND DELIVERY

Orders will be delivered to the address that appears on your order within reasonable time from the completion of the production and the quality checks.

Orders are typically shipped within 10 days from the date of confirmation of payment, however, there may be delays due to external factors. The time of delivery can very depending on the destination. Please note that additional local taxes may be applied to shipments to locations outside

We shall not be liable for delays in shipment due to faults of the carrier, and therefore these delays will not result in refund of shipment cost, however, we will make reasonable efforts to assist you with respect to such delays in a timely manner. Upgrading your shipment does not infer overnight delivery. Delivery times are based on estimations only, and in all cases exclude the production and verification stages

Please be advised: all international shipments may be subject to customs regulation. Any related charges will be your responsibility. We can’t be held liable for incurred charges.

When you place your order, you must choose shipping and delivery options. Standard shipping can take up to approximately 14 business days from the date of shipment. If you need your Product faster, you can upgrade to the Expedited or Express shipping option. Once the package is shipped from a ARKLUCK.com facility, it is no longer the responsibility of ARKLUCK.com but the responsibility of the carrier.

It is important that you enter your address correctly. If the shipment is addressed to a commercial entity (e.g., an office or a hotel), please make sure to indicate that your order is to be delivered to the commercial entity that is located at such address. Failure to input any part of your address will cause likely delays in shipments and increase the costs of the purchased Products. We will not refund or exchange products that were shipped to an inaccurate address due to missing details. Shipping claims should be addressed within 30 days from the date of the shipping.

When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is accepted at checkout and is otherwise in compliance with the terms hereunder. All purchases from any of our Sites are made pursuant to a shipment contract. As a result, the risk of loss and title for items purchased from any of the Sites passes to you upon delivery of the items to the carrier.

6. SUSPICIOUS ACTIVITY

If we suspect fraudulent activity and/or notice any unusual or suspicious activity with your account or order(s), we may refuse to issue a refund and suspend your account and any associated accounts. Such activities include, but are not limited to: complaints relating to unreceived orders, missing items, ordering and returning large quantities of items, and; unusual patterns of return activity. Please note that we reserve the right to take legal action against you if the items you return do not match those you ordered.

7. ISSUANCE OF ARKLUCKGIFT CARD (IN LIEU OF REFUND)

If you make a purchase through our Sites as evidenced by placing an order and completing an actual payment, but then fail to complete your order by sending us information that we are missing to process your order and prepare your Product(s) for shipment (e.g., prescription information), we will send you at least 2 requests via email for such missing information. If, within 30 days following your purchase, we have still failed to receive the requested information from you, we reserve the right to cancel your purchase and issue a refund equal to the amount of your purchase.

 ARKLUCK expressly reserves the right, in its sole discretion, to issue the refund in the form of a  ARKLUCK gift card. In that case, we will send you an email with information and instructions on how to access and use your gift card for future  ARKLUCK purchases. You may also call us at +85 29483 5242 if you need any assistance in accessing and using your gift card.

In addition to the foregoing, the following terms apply to any gift card issued by ARKLUCK resulting from a cancelled order, as described above:

• Gift cards can only be used to purchase ARKLUCK products across our Sites;
• Unless we expressly notify you to the contrary, and subject to applicable law, gift cards will have no expiration dates and will remain valid and in effect from the date of issuance until utilized to make a purchase;
• No fees will be assessed by ARKLUCK on the value of the gift cards;
• Gift cards cannot be redeemed for cash or returned for a refund, except to the extent required by law. Gift cards are not legal tender;
• Gift cards are not reloadable, and are not for resale;
• Gift cards are non-assignable;
• If your ARKLUCKpurchase exceeds the amount/value of your gift card, the balance must be paid by credit or debit card or other payment method accepted at our Sites;
• If you return any product that you purchased using your gift card, the balance will only be credited to you as a credit (i.e., not as cash) and may be used for subsequent purchases;
• ARKLUCKis not responsible for any lost or stolen gift cards or use without your permission;
• We reserve the right, in our sole discretion, to cancel a gift card if we deem such action necessary, including without limitation, for security reasons or to comply with applicable laws. If we do so (except if we suspect fraud in relation to the gift card), we may either provide a replacement gift card of equivalent value or issue a refund for the value of the gift card;
• We expressly reserve the right to modify the foregoing gift card terms from time to time, and such changes will only go into effect prospectively to cards sold or issued after the effective date of a future change hereof made by ARKLUCK.

8. 8. RETURN POLICY

We do our best to make returns and exchanges as simple as possible. We are confident that you will enjoy our eyeglasses and contact lenses. However, if you are not completely satisfied with your eyeglasses within the first 14 days after delivery (and with respect to contact lenses, 60-day), you are entitled to a refund, product exchange (of equal or lesser value item). No questions asked and hassle-free. Should you choose to return the Product, we shall provide you with a digital prepaid shipping label. See below for further information on exercising your rights under our 14-day (and with respect to contact lenses, 60-day) money-back/replacement guarantee.

Please note that canceling an order will only be possible while t